Refund and Return Policy
Thank you for shopping at Buying Haven. We are committed to providing you with a satisfying shopping experience. Please read our policy on refunds and returns for physical products below:
1. Returns
1.1 Eligibility: We offer refunds on physical products within 15 days of the original purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
1.2 Return Process: To initiate a return, please contact our customer service team at support@buyinghaven.com with your order number and reason for the return. Our team will guide you through the return process.
1.3 Return Method: Refunds will be processed using the original payment method used during the purchase. Please allow 12 working days for the return to be processed and reflect in your account, depending on your financial institution.
1.4 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
2. Non-Refundable and Final Sale Items
Certain items are non-refundable and considered final sale. These include:
- Personalized or customized items
- Clearance items
- Gift cards
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt at support@buyinghaven.com. We will work with you to resolve the issue promptly.
4. Cancellations
Orders can be canceled within 24 hours of purchase. Please contact us to request a cancellation.
5. Contact Us
If you have any questions about our refund and return policy, please contact our customer service team. We are here to assist you.
Changes to This Policy
Buying Haven reserves the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on Buying Haven, you agree to adhere to the terms of this refund and return policy.
Have a great Purchase!
